Capita is the UK’s largest business process outsourcing company. We started in 1984 as a Chartered Institute of Public Finance and Accountancy computer services division with just a couple of people on the payroll and evolved into an international company hiring 64,000 staff across UK, Europe, India and South Africa. Since its launch, Capita plc has grown to become a FTSE 100 company generating £3,8bn turnover at the end of 2014. Our goal is simple - to help our huge range of public and private sector clients improve service to their customers.
Capita Poland’s Krakow Business Centre was established in late 2011. We are a multi-disciplinary business process outsourcing centre set up by the Capita Group Plc. The centre provides state-of-the-art services offering employees the opportunity to work for various clients and develop expertise in a wide range of disciplines. At Capita Krakow we deliver multilingual business service that range from managing complex processes to more transparent transactions.
Given our expansion plans in a number of sectors and the addition of some exciting new projects, Capita is currently recruiting for the position of:
Working as an Administrator within our Italian Policy Administration Department, you will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors). Typical activities will include onboarding new customers into the system, updating policy holder details, resolving premium allocation issues, producing annual policy statements, switches, and handling policy claims.
-
Providing a world class service by maintaining and improving service levels
-
Ensuring all Service Level Agreements are met effectively and within standard times
-
Dealing with standard administration requests within agreed service turnaround times
-
Assisting in the preparation of a suite of standard letters, ensuring Italian standards are adhered to
-
Assisting in achieving the overall objectives of the department
-
Educated to a degree level
-
Fluent written and spoken Italian communication skills
-
Very good level of English, both spoken and written
-
Proficiency in various software packages, including Word, Excel & Access
-
Strong customer service skills
-
Accurate and detail-oriented
-
Ability to work independently and as part of a team
-
Strong interpersonal and communication skills
-
Flexibility in working hours as well as capability to multi-task
-
High ethical standards
-
Experience in the insurance industry will be an asset
-
Private medical healthcare and benefit packages
-
Company Incentive Share Plan
-
Friendly work atmosphere
-
Workplace in the city centre
-
After work activities (football team, volleyball team, charity events, etc.)
-
In-house English classes
-
Vast variety of trainings provided for you to develop
-
Work in an international and multicultural environment