Capita is a leading business services provider with over 75,000 employees, operating in the UK, Europe, India and South Africa. Capita Polska supports clients across a range of sectors, including education, transport, health, life and pensions, insurance, and other private and public sector organisations. Recognised as most dynamically developing BPO in Poland, awarded by Outsourcing Stars and CEE Awards.
Capita is currently recruiting for motivated individuals into the Zurich project in Kraków for the position of:
Working as an Administrator within our German Policy Administration Department, you will assist in delivering a high quality and effective service to the clients (insurance company, policy holders, brokers, agents, distributors).
Typical activities will include onboarding new customers into the system, updating policy holder details, resolving premium allocation issues, producing annual policy statements, switches, and handling policy claims by phone, email and written letter.
- Providing a world class service by maintaining and improving service levels
- Ensuring all Service Level Agreements are met effectively and within standard times
- Dealing with standard administration requests within agreed service turnaround times
- Assisting in the preparation of a suite of standard letters, ensuring German standards are adhered to
- Assisting in achieving the overall objectives of the department
- University degree (BA or MA)
- Fluency in German (both spoken and written)
- Very good level of English (both spoken and written)
- Proficiency in various software packages, including Word, Excel & Access
- Strong customer service skills
- Accuracy and orientation to detail
- Ability to work independently and as a part of a team
- Strong interpersonal and communication skills
- Being flexible in working hours as well as having capability to multi-task
- High ethical standards
- Experience in the insurance industry (considered an asset)
- True work-life balance (8-hour workday with 30 min. lunch break included)
- Unique city centre office location at Lubicz 23
- Attractive Luxmed medical healthcare
- Multisport Plus/Classic and MultiKafeteria benefit systems
- In-house English lessons
- Social activities (football team, volleyball team, charity events, etc.)
- A vast variety of trainings provided to develop
- Coaching and mentoring programmes to help you grow
- Free Fruit Mondays