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Zobacz więcej ofert pracy

When it comes to QA and Testing for your games, content or hardware, you need simple solutions that work. We’ve got over 15 years of experience partnering with industries from entertainment, media and games to publishing, e-commerce and consumer electronics. We give you Quality Assurance, Localization, Compliance and Certification services that get it right the first time. Every time.

Are you a passionate about video games?
Would you like to get paid to help develop new and upcoming video games?
Do you have a knack for finding game breaking bugs?

Player Support Agent

Warsaw Ursynów

WE OFFER:

Temporary job based on casual contract or full-time job based on permanent contract
Comfortable working conditions in Testronic Warsaw office at Poleczki 21A (Ursynów)
The ability to use your knowledge of a foreign language daily at work
The ability to gain experience in multi-lingual and multi-channel global support
Training and development to help you achieve your potential

AS A CUSTOMER SUPPORT AGENT YOU WILL:

Handle customer complaints via offline channels (i.e. chat, email)
Provide appropriate solutions and alternatives, follow up to ensure resolution
Identify and assess customer needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the correct methods/tools
Keep records of customer interactions, process customer accounts and file documents
Take the extra mile to engage customers

DESIRED TRAITS:

Native or fluent English (an additional language would be an asset)
The ability to multi-task while also prioritizing and managing time effectively
Customer oriented with the ability to adapt, and respond, to different types of characters
Excellent communication and presentation skills
Passion for video games
Basic IT and MS Excel skills

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