What we do
As Top Employer, we are dedicated to helping the world's leading companies build stronger businesses - helping them go from doing digital to being digital.
Cognizant Poland offices are located in Gdansk, Wroclaw, and Kraków. With the capacity to support various clients, we offer a world of opportunities for both professionals and graduates. You can expect five-star training, a chance to realize your career goals and a range of benefits. Be Cognizant!
About the role
Resolving issues reported by Map app end-users/businesses post thorough investigation and research on the core issue which involves email communication along with consistent follow-up in case of no response from end-users.
- Working on 70-90 tickets each day to handle issues related to data and information of maps application,
- Reminding end-users of the issues and follow-up queries the team might have to resolve,
- Following up via email to the end-users if they are non-responsive,
- Outbound calls to follow up on the open issues,
- Ensuring a high standard of quality on emails sent to end-users.
- Excellent written and spoken communication skills – English & Japanese (preferably C1),
- Experience in customer service / technical support, or other problem-solving experience,
- Researching skills and comfortability with using a variety of online sources in various languages including map applications,
- Ability to validate the information by calling the end-users as & when needed,
- MAC OS X experience preferred.
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits,
- Open-minded and multinational environment,
- Opportunity to be part of a global organization focused on development,
- Professional development and clear career path,
- Training & development opportunities including language courses.
About our Candidate Privacy Statement: https://www.cognizant.com/careers_resources/Cognizant_Candidate_Privacy_Statement_English_version.pdf
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.
At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.