Oferta aktualna do: 2014-04-24
Cyclad is an international consulting company operating in the IT/ICT sector. Our core services include Employment Support Services, Cyclad Tools, IT Outsourcing and Software House. Our mission is to provide services of the highest quality and at the same time maintain partner relations with our Clients as well as with our Employees.
Major Incident Manager
Miejsce pracy: Kraków
Nr Ref.: CC14/ITILINCIDENT/LODZ/PRACA/895
Job description:
- Handling major incidents according to Service LevelAgreements
- Creating own business notifications for MajorIncidents
- Chair conference calls and act as an escalation pointduring major incidents
- Providing non-technical administrative support duringand after closure of the major incidents
- Facilitating and/orparticipate in daily operational meetings to review service outages and driveto service restoration, manage errors and remediation status
- Ensuring timely provision of agreed regular reportsand documents
Requirements:
- Very good English skills, both written and verbal
- ITIL Certification
- Knowledge of IT environment
- Awareness of Root Cause Analysis concepts
- Experience in producing necessary detailed documentationfollowing closure of the incident
- Ability to function relatively unsupervised as anindependent contributor or as a team member and to handle escalations in atimely and effective manner
- Experience in managing and collaboration with virtual teams
We offer:
- Joining a strategic team at Eastern Europe
- Working remotely from home
- Competitive salary with attractive benefit package
- Free private medical care
- Additional life insurance
- Dynamic work environment and friendly atmospherein the work place
Jeżeli interesują Cię inne oferty pracy, skontaktuj sie z nami:
rekrutacja@cyclad.pl
rekrutacja@cyclad.pl