Major Incident Manager with French

Recruitment process for this position and onboarding trainings are conducted online.

 

What do you need to start?

• very good verbal and written French language;
• presenting La Niaque! attitude;
• ability to work under pressure to meet tight deadlines;
• good command of MS Office suite;
• good management and communication skills,
• basic ITIL knowledge and Incident Management process knowledge.

What duties will help you grow?

• managing and follow-up of incidents according to agreed service levels;
• opening and coordination of MIRTs in order to accelerate the resolution process for incidents presenting the risk of breaching agreed time targets;
• opening and coordination of MIRTs for Major Incidents as well as coordinating actions and their resolution process;
• providing support to technical managers.

What have we prepared for you?

Space where you can develop yourself: 

• Development programs, external courses, education & certificates co-funding, NEXT platform with free access to Pluralsight, TED talks, Coursera materials, and virtual trainings: e.g. Excel, VBA, RPA or customer care.
• You will have a possibility to join various technical communities. 
• Flexible working hours thanks to a variety of projects. Ask your recruiter about possible options.

Our legendary atmosphere: 

• We don't have a rigid dress code, but what we do have are awesome communities and world– changing initiatives like Grant Program. We are a big company with unique atmosphere – we make friendships, share important moments, and simply… like each other!

A lot of benefits:

• Private medical care which can be extended by a package of dental services purchased on preferential terms. 
• Private life insurance which can be extended by oncology package purchased on preferential terms.
• Referral bonuses for recommending your friends to Capgemini.
• Access to Inspiro Audiobooks & MyBenefit (cinema tickets, Multisport and more). 
• Offices in great locations, car leasing program, carpooling options and bicycle parking. 

Who are we?

Capgemini is a global leader in consulting, technology services and digital transformation. Our scope is wide.
One of the teams is Cloud and Data Services – part of business unit called Cloud Infrastructure Services.
Do you want to get to know us better? Visit our landing page.
Do you have any additional questions about our job offers? Check our Instagram (@capgeminipl) or visit our Facebook profile (Capgemini Polska).