The key responsibility of the Learning Support Agent is to support and resolve cohort queries via Voice, chat and email.
- Knowledge of Spanish language on at least C1 level and English on at least B2 level,
- Graduate (min.BA Degree),
- Availability to work from the office in Gdańsk,
- Nice to have: 1 year experience - preferably in technology support in Voice, chat and email support,
- Good communication skills,
- Project / Training coordination exposure,
- Ability to work in a diverse environment, handle cultural and language differences and being an effective communicator.
- Managing, resolving and posting updates for any course/lab and related learning assets in a discussion forum on the designated platform for communication between the learners, mentors and teacher staff,
- Managing the customer’s problems through effective diagnosis, resolution or implementation of new investigation tools to increase productivity for customers,
- Acting as a consultant and subject matter expert for internal stakeholders in engineering, sales and customer organizations to resolve technical deployment obstacles,
- Understanding customer issues and advocating for their needs with cross-functional teams including product and engineering teams to find ways to improve the product and drive high quality production.
- Opportunity to be part of a rapidly expanding global organization,
- Pleasant and inspiring working atmosphere,
- Professional development and clear career path,
- Training & development opportunities,
- Employee volunteering programs and opportunities,
- Employee referral program in place,
- Extensive benefits package: Multisport Card, LuxMed medical healthcare including dental care, life insurance, cafeteria benefits.
For more information about Cognizant, visit https://www.cognizant.com/en-pl/
If you are looking for another opportunity and are interested in the company, do not hesitate to apply online!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.
