We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 2,000 permanent employees in 30 subsidiaries we offer our services worldwide in more than 190 countries.
For Hemmersbach Poland located in Bielany Wrocławskie (Wrocław, Poland) we are seeking English speaking L2 Service Desk Technicians to join our team. Applicants should be prepared to be part of a 24/7 team responsible for infrastructure, applications, software and hardware.
L2 Service Desk Agent with French
Our requirements:
- French language C1 level,
- English language B2 level,
- Excellent customer and communication skills,
- Readiness to work on shifts (between 8am and 1am),
- Readiness to work on a daily routine as well as quickly adjusting to incoming tasks.
Would be an asset:
- Technical competencies in the print service area,
- Previous experience with L2 remote support including: troubleshooting, diagnosis, resolution, software deployment.
Your main responsibilities:
- Provide remote L2 Global Support to end users,
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Knowledge base maintenance,
- Print Queue Management,
- Deployment of firmware and SafeCom software,
- SafeCom account maintenance,
- Driver Software Distribution,
- Early Warning Health Checks,
- Toner queries,
- Engineer liaison,
- Parts ordering,
- Maintenance of fleet asset inventory,
- Advanced diagnostics, transfer to L3.
We offer:
- Attractive salary and contract of employment,
- Work in international, flexible and opened IT company,
- Permanent support in daily tasks,
- Wide range of trainings preparing for the position,
- Interesting international projects,
- Welcoming and friendly work environment,
- Multisport and LUX-MED package.