Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
For our customer in Düsseldorf a global digital leader, ranked 3rd in Forbes 2019 “Best Regarded Companies”, we are currently looking for:
Junior Technical Support Specialist with German (m/f/d)
Nr Ref.: JO-2006-451094_84
Place of work: Düsseldorf, Germany
Your responsibilities:
- accepting calls from clients and clarifying reported problems;
- classifying requests and proposing solutions at the level of 1st line support;
- advising to users;
- keeping records;
- using knowledge bases;
- redirecting queries to relevant departments;
- providing high-level service and building good relations with customers.
We expect:
- very good command of German (min. C1);
- willingness to move to Düsseldorf;
- communicative knowledge of English;
- analitical skills;
- general computer skills;
- experience in a similar position (as an asset) or in Customer Service;
- openness and communication skills.
We offer:
- a stable employment;
- flexible graphics;
- few additional holidays;
- professional development opportunities.