How you will make an impact
As a Junior Supporter, you will be the first point of contact for all IT related Incidents and Service Requests.
You will:
- Provide 1st and 1.5-level Support for all systems and devices.
- Perform remote troubleshooting.
- Educate and guide the end users through the problem-solving.
- Identify and suggest improvements on current processes followed.
- Prioritize and manage multiple tickets at the same time.
- Analyze the most common reported incidents.
- Escalate unresolved issues to higher support teams.
- Record all Incident and service requests in ITSM tool.
- Fluency in English.
- Fluency in Danish.
- Good knowledge of MS Office and Outlook tools.
- Strong communication, negotiation and problem-solving skills.
- Good analytical and organizational skills.
- Strong team-player orientation.
- Ability to work in a fast-changing environment.
- Training & professional induction in a new position.
- Financial support of your education.
- Medical care & life insurance.
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code.
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam.
- Relocation allowance.
- Referral program for employees.
- Employee Assistance Program (legal, psychological, health, financial consulting, etc.).
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups).
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks).
- Chill-out rooms with X-box, pool table, board games, football table and swing.
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.