Be part of us
Hemmersbach provides IT services globally. With more than 2,800 permanent employees in 35 subsidiaries we offer our services in over 190 countries worldwide.
For our Global Service Desk Teamwe are seeking the following:
Junior Service Desk Agent with English
Wrocław, Bielany Wrocławskie
Your tasks:
- Opening, monitoring and updating incidents in our ticketing system
- Collaboration with our engineers (supporting & troubleshooting)
- Data validation, analysis and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders, on the basis of Hemmersbach procedures
- Maintaining positive relations with our customers
Our requirements:
- Very good English skills (in speaking & writing)
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Proactive and flexibility to take over new tasks
- Openness to gain new knowledge and skills
- Willingness to work on shifts (6-14; 14-22; 22-6 in 24/5 system)
Would be an asset:
- Technical background
- Knowledge of the IT industry
Your benefits:
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw