Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000 employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our newly created Service Desk Team we are seeking the following:
Junior Service Desk Agent – with English language
Location: Polska, Bielany Wrocławskie, Wrocław
You want to work in IT branch, but you don't know
how to start?
Start with Hemmersbach!
Your main responsibilities:
- filtering and qualifying IT service repair orders in our internal system,
- reporting and processing an end user escalation,
- active contact with our technicians (mainly via e-mail),
- maintaining positive relations with our corporate customers,
- monitoring the correct timelines (SLA) and ticket flow,
- on-going analysis and validation of data included in orders, on the basis of
- Hemmersbach procedures.
Our Requirements:
- very good knowledge of English language,
- readiness to multi-shift working on a weekly schedule,
- openness to learn new things,
- practical knowledge of MS Office (Word, Excel, Power Point),
- creativity and good work organization,
- good analytical skills and ability to draw conclusions rapidly,
- ability to work on numerous tasks simultaneously,
- personal culture.
Would be an asset:
- knowledge of the IT industry,
- technical background,
- experience in a similar position.
We offer:
- work in a newly created team with young people,
- stable employment on the contract of employment in a dynamically developing company,
- daily support in tasks,
- wide package of trainings preparing to the job role,
- welcoming and friendly atmosphere of work in an international environment,
- Multisport package,
- LUX-MED package,
- Free parking spaces.