We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
Junior IT Support Specialist
Wrocław
Your Tasks
- Providing 2nd line support for an international customer
- Troubleshooting and configuring applications, finding a solution for occurring problems
- Analyzing and solving IT issues related to Microsoft Windows Environment
- Escalation of major problems to 3rd line support
- Maintaining positive relations with our end-users of our end-customer
Our Requirements
- Very good knowledge of English language
- IT Troubleshooting skills
- Ability to multitask and work under pressure
- Problem solving orientation with strong communication skills
- Knowledge of remote support users and Windows Operating System
- Ability to work on late shift (4pm-12am)
- Openness for gaining new knowledge and skills
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids' Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, a parking area access and company bus from the centre of Wroclaw