(Junior) Investigation Specialist with German or French

Responsibilities:

• Investigate and resolve all enquiries received from customers in a timely and professional manner

• Support and strengthen customer needs in an effectively and handle exceptional requests when required

• Participate in projects and system changes

• Drive initiatives to increase security and efficiency of the process

• Create and update of procedure

• Identify and report potential issues, error root-cause results, suggest and implement resolutions

• Build very effective business relationships with collaborating Parties

Requirements:

• University degree (Economy, Finance, Banking will be an advantage)

• Professional experience in the area of finance/banking will be an asset

• Communication and interpersonal skills

• A commitment to the delivery of quality customer service

• Ability to liaise with demanding clients

• Strong investigative and analytical skills

• Ability to work independently and within a team

• Computer literate and good typing skills

• Perfect organization skills, ability of problem solving, good at decision making, manage multitasking

• Ability to work under pressure in a dynamic and fast changing environment. To prioritize and work with tight deadlines

• Fluent spoken and written English

• Fluent French or German

We offer:

• Possibility to work with professionals in the multicultural environment

• Broad social benefits (medical care, Benefit System, life insurance)

• Full time employment

• Stable job position