Capgemini Infrastructure Services is one of the biggest outsourcing service providers in Poland. IS has achieved great success and grown rapidly since the establishment of our first service center in Krakow in 2004. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Junior Infrastructure Analyst
Place of work: Kraków
Ref. no JIA/French/KRK
Responsibilities
- Monitor events on tools
- Create a ticket in incident handling tool, regarding information included in the alarm
- Apply the procedure joined to the alarm if it exists
- Transfer the incident to the Level 1 Support Team
- Follow the actions made by all the supports teams and make an alert if no actions are provided
- Ensure that SLA are respected and alert Management rules are followed and Higher Support levels are informed
- Authorize and closure change operations and report
- Report on all events during the shift and inform the next shift about ongoing actions
Candidate's Profile
- Good French language
- English language would be an advantage
- Linux and Unix Operating systems (basic level)
- Database and Middleware software (basic level)
- Network IP equipments: switch, router, load balancer, firewall …etc (basic level)
- Operation tools (Monitoring): end user level
- Ticketing tools: end user level
What do we offer?
- Work in multinational company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 language
- Clearly defined career path (experts or managers), wide range of trainings - over 20 000 online trainings and books also available at home, trainings in classroom, funding for learning foreign languages
- You will learn best practices and global business from Capgemini experts. Over 900 certificated professionals in the field of e.g. ITIL, Vmware, Citrix, Oracle Database
- You will work in an inspiring atmosphere. We work together and celebrate together - Capgemini Theatre, employee volunteer program, integration events, sports events (basketball, volleyball) - everyone will find something for themselves!
- In addition to the salary you will receive attractive benefit package (medical care for whole family, life insurance). You can recommend friends in Referral Program and collect awards!
- Our offices are conveniently located with “Bicycle-friendly” certificate!
