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Zobacz więcej ofert pracy
Praca.pl Praca Pomorskie Specjalista ds. Obsługi Klienta Pomorskie
Junior Customer Service Specialist - Automotive - Polish & English

Junior Customer Service Specialist - Automotive - Polish & English

DRILL B.S. SP. Z O. O.
pomorskie
praca stacjonarna
2408 dni temu

We are looking for technically oriented candidates with Polish and English, for small team of Assistance service (this is not Shared service centre), for well-known car brand. Position is suitable for native Polish speakers without Slovak/Czech language.

Junior Customer Service Specialist - Automotive - Polish & English

Location: Słowacja / Senec

 

RESPONSIBILITIES:
  • Independently and simultaneously coordinate vehicle related cases reported to Assistance service
  • Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
  • Analyse and direct new customer requests to the most appropriate company workshop for intervention
  • On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
  • Continuously inform and keep all parties updated on the progress of a case
BENEFITS:
  • Stabile international company
  • Friendly environment
  • Relocation package
  • Trainings for professional development
REQUIREMENTS:
  • Language skills: Polish – advanced/ native (C1) and English(B2) - advanced
  • Personality requirements and skills
  • Secondary school or university degree - preferably with a technical orientation
  • Technical knowledge, and ability to learn technical details
  • Advantage: Customer service/Call centre experience
  • Very good verbal and written knowledge of English and Polish (Slovak language is not necessary)
  • Good IT knowledge and experience (working with databases)
COMPETENCIES:
  • Quality oriented
  • Customer orientation
  • Communicating
  • Problem solving
By providing your personal data you give us your consent to process these personal data in accordance with Regulation EU 2016/679 (General Data Protection Regulation). For detailed information on the scope and purpose of processing your personal data and about your rights to protect them, please visit www.drillbs.pl.

Podając swoje dane osobowe, wyrażasz także zgodę na przetwarzanie ich zgodnie z rozporządzeniem UE 2016/679 (RODO). Aby uzyskać szczegółowe informacje na temat zakresu i celu przetwarzania Twoich danych osobowych oraz Twoich praw do ich ochrony, odwiedź stronę www.drillbs.pl
 

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