Capita is the UK’s largest business process outsourcing company hiring over 74 000 staff across UK, Europe, India and South Africa. Our goal is simple: to help our wide range of public and private sector clients improve service to their customers.
Capita Poland with two Business Centres in Kraków and Łódź hires over 700 employees. We deliver multilingual business services that range from managing complex processes to more specialised support. That provides our employees with the opportunity to work for various clients and develop expertise in many disciplines.
Given our expansion plans and exciting new projects, Capita is currently recruiting for the position of:
The main role will be to take responsibility for the rent & service charge collection for properties managed on behalf of the UK client. Duties will include phone and email contact with tenants based in the UK.
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monitoring tenant arrears
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managing and assigning tenant queries
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updating relevant databases
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categorising and analysing debt
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ensuring call targets are met
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preparing various internal reports
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are a self-starter and able to prioritize tasks
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are self-disciplined and well organized
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have very good interpersonal and communication skills
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have excellent customer service skills
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have strong multi-tasking and prioritisation skills in order to achieve agreed deadlines
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are fluent in English, both spoken and written
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can work well under pressure
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are familiar with IT technologies
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hold a BA/BS/MA degree
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have experience in finance/ accounting / collections (considered an asset)
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private medical healthcare and benefit packages
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the possibility to develop in the area of finance and accounting
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a friendly work atmosphere
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workplace in the city centre
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30-minute lunch breaks included in the working hours
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after work activities (football team, volleyball team,charity events, etc.)
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in-house English classes
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a vast variety of development training
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work in an international and multicultural environment