As a Customer Service Representative, you will assist business Clients with solving various issues related to online advertising and provide support in case of product related questions. These involve:
- Optimize campaigns and pitch features for Customers.
- Manage account activation and optimization, advise on campaign, budget, troubleshooting and keywords queries.
- Manage complaints, fraud, and account hijacking queries.
- Process billings and payments.
- Availability to work full-time.
- Knowledge of Italian language at C1 level.
- Fluent English (min. B2 level is required).
- Great communication skills.
- Client orientation - ability to understand the current processes and Clients' needs, resolving their queries in agreed time-frame.
- Ability to work in a dynamic environment and offer support on different communication channels.
- Previous B2B experience would be an asset.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
As a Customer Service Representative, you will assist business Clients with solving various issues related to online advertising and provide support in case of product related questions. These involve:
- Optimize campaigns and pitch features for Customers.
- Manage account activation and optimization, advise on campaign, budget, troubleshooting and keywords queries.
- Manage complaints, fraud, and account hijacking queries.
- Process billings and payments.
- Availability to work full-time.
- Knowledge of Italian language at C1 level.
- Fluent English (min. B2 level is required).
- Great communication skills.
- Client orientation - ability to understand the current processes and Clients' needs, resolving their queries in agreed time-frame.
- Ability to work in a dynamic environment and offer support on different communication channels.
- Previous B2B experience would be an asset.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.