Jesteśmy polskim oddziałem, wiodącej na rynku brytyjskim, firmy doradztwa personalnego REED, która prowadzi działania z zakresu profesjonalnej rekrutacji i selekcji od 1960 roku. W Polsce prowadzimy specjalistyczne usługi rekrutacyjne w obszarze: Accountancy, Banking, Finance, IT & Telecoms, Property & Construction, Engineering, Sales & Marketing oraz HR.
Obecnie dla naszego klienta poszukujemy kandydatów na stanowisko:
IT Team Leader
Miejsce pracy: Łódź
Responsibilities:
- Troubleshooting unplanned outages
- Escalation & follow-up with L1, L3 teams and vendor
- Attend to issues reported through ticketing tool
- Attend Client meetings and workshops
- Performing App migration and upgrade activities
- Provide status and updates on problems at client’s request or according to severity guidelines
- Manage Knowledge base, Knowledge Sharing & Documentation for quick references
- Incident, problem and change management
- L2 application operations in winNT environment
- Performing off-hour’s maintenance
- Replication, capacity planning
- License management
- Create RFC, execute RFC & attend CAB meetings
- Assist in improving the operations processes
- Create WBS for rest of the team and assign-work, tracking daily volumes
- Provide status and updates on problems at client’s request or according to severity guidelines
- Create and encourage team to create SIPs (improvement plans)
Requirements:
- Strong analytical & trouble shooting skills
- Experience in managing Complex environments
- Knowledge of technical standards for App-Ops project
- Knowledge of infrastructure process standards like ITIL, BS15000
- English and German speaking
- Preferably Telecom domain knowledge in the app-support and app-ops areas
We offer to the candidates
- Career in the multinational company and opportunities for professional development
- Unique opportunity to take part in international projects and gain experience with various businesses
- Set of social benefits to choose from
- Salary adequate to your competencies
- External and internal training programme