TeamQuest is a Polish, fast growing Company, more than 10 years dealing with complex human resources services, especially in the recruitment of IT specialists.
Our client is a company which has created an innovative platform dedicated to the e-commerce industry, covering the areas of implementation, transport and storage for both electronic and retail trade, ensuring full logistic control. Due to the uniqueness of the product dedicated to such a developing area, the company invariably expands the area of serviced customers, currently entering international markets.
IT Support Specialist
CITY Warszawa
Ref. number: 44930#21030077
Responsibilities:
- working with the company's system, acting as an advisor to the external clients in terms of use of the software and its functionality
- Service Catalogue management, identifing and automating routines or repetitive administrative tasks
- Solving problems and handling requests according to ITIL methodology
- Contributing to the growth of the Knowledge Base and identifying ways to increase customer satisfaction
- Ensuring that clients IT systems are fully functional after troubleshooting through regular follow ups
- Cooperating with external vendors, 2nd and 3rd line of support
- Proactive work with the team and customers on opportunities to improve/streamline platform operations
- Provide metrics and report on health & performance of supported application platforms
Requirements:
- At least 3+ years of experience in the 1st line of IT Support role or any similar
- Very good knowledge of English
- Knowledge of customer service principles and practices
- ITIL Certification is a must
- Willingness to work from 8:00 a.m. to 4:00 p.m. and 10:00 a.m. to 6:00 p.m. (cyclical shifts)
- Willingness for 24 / 7 on-call duty (extra paid) - must have
Additional advantages:
- Experience in the eCommerce/TLS industry will be considered an advantage
- Knowledge of the JIRA Help Desk Software
- Computer literacy and a technical background is a big plus
We offer:
- A highly motivated, growing team
- Competitive salary
- Possibility of remote work after deployment (to negotiate)
- The opportunity to work cross-functionally and closely with senior leadership
- Work in an ambitious environment with a strong focus on personal growth and open communication
- We want you to connect with your team and fellow colleagues through regular social events
- Warsaw: Office with 250-300 m2 of space, without typical "openspace" (there are bigger and smaller rooms)
- Mikołów: Office with ~79m2 of space (with possibility of enlargement) without typical "openspace"
- Parking lot
- Huge high-adjustable desk
- Laptop and 2 monitors
- Flexible working hours (start at 7:30-10:00 am)
- Room for relaxation
Additionally:
- Customer service mindset
- Team player - always willing to give support to others and ask for help if needed
- Curious mind with the aptitude for problem solving
- Analytical skills, focus on quality and timely delivery, openness for learning new technologies
- Having an eye for detail and accuracy
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand (in Polish and English)