IT Specialist with Italian & English

Responsibilities:

• Managing user account across applications running on various platforms like Windows, Active Directory, Exchange
• To create and administer LAN accounts of the users
• To create and administer various shared resources e.g. Distribution Lists, Directories
• To provide permissions to the user as required by them
• To Standardize the network resources as per the client requirement
• Ensure that the customer has the appropriate access to the tools to support the business in an efficient way
• System Administrator for the User Account Maintenance and Incident Management Systems including general housekeeping
• Create E-mail account for the users and administer them
• Grant permissions on various network resources available to users
• Creation and administration of Global groups
• Creation and modification of exchange resources like Distribution Lists, Shared E-mail account,
• Shared Calendar and Conference Rooms
• Creation of New Directories as per the customer guidelines and grant permissions on them<
• Setting up servers as per the client standards and granting permissions on them
• Perform development and maintenance of  knowledge Base for the User Account Maintenance Processes

Technical Requirements

• Working knowledge of applications running across multiple platforms like Windows, Exchange etc.
• Understand of ITIL processes
• Experience in UNIX/Mac environment
• Working knowledge of Ticketing system for Incident management
• Defining processes and implementing them as per need.
• Analytical and Root cause analysis
• User account creation for Active Directory, Exchange Mailboxes, Distribution lists
• VPN and remote dial-in users
• Servers: Windows 2000, Windows 2003, Windows 2008
• Knowledge of Active Directory, Exchange 2003/2007
• Windows Operating systems, Mac OS
• Clients: Windows7, Windows Vista, Windows XP, Windows 2000, OS X
• Knowledge of ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center, SNOW

Soft Skills

• Good communication and conversation skills (Verbal and Written)
• Fluent Italian and English (min C1), any other European language nice to have
• Should have a great customer handling skills
• Able to handle unforeseen situations
• High level of acceptance
• Can drive HCL’s value and its methodology

Other Skills / Experience

• Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
• Personal dedication to providing high quality, superior service at all times.  Ability to finish what is started is a must
• Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared
• Ability to learn new information quickly and the willingness to do so at all times
• Customer Focus
• Teamwork
• Technical Expertise
• Interpersonal Effectiveness
• Concern for Order and Quality

Years of Experience

• Total: 3-4 yrs of University education post High school (B.Sc. or Diploma)
• Relavant: 2 - 3+ years of help desk/desk side, customer service, and support experience with problem solving involving hardware,    

Certification requirements

• Preffered MCP/MCSE/MCSA
• ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change Management preferred

Education requirements

• Bachelors / Masters / Equivalent

We offer:

• Life insurance
• Private health insurance
• MultiSport Card
• Lunch & leisure vouchers
• Clear career path in a growing multinational organization