IT Service Delivery Management – Team Lead
Miejsce pracy: Poznań
Responsibilities:
- Assuring that operations of supported service is delivered in accordance
- with the SLA and contractual requirements
- Taking responsibility for the integrity of the services
- Initiating and coordinating delivery of Service Improvement Plans
- Alignment of business demand with IT Service provisioning
- Monitoring and reporting Service Level
- Initiating & coordinating infrastructure projects and changes
- Taking over crisis management on demand
- Process optimization through proactive identification of possibilities and
- potentials of the solutions used changes
- Carrying out feasibility and cost analyses
- Accurately forecasting and managing budget in her/his area of responsibility
- Managing vendors and services delivered by them
- Managing SDM team
Requirements:
- Successfully completed studies in (business) informatics, business administration with an IT focus or
- comparable training
- At least five years of working experience in service delivery
- Knowledge of service delivery and people management
- Extensive knowledge of the ITIL Service Support standards & practices
- Experience in the management of infrastructure projects & changes
- Strong team orientation and a high willingness to perform and motivate
- Structured way of working and good communication skills
- Good English skills
- Leadership experience will be additional asset
What we offer:
- Full-time employment contract
- Competitive salary
- Modern work place in Poznań
- Online recruitment process
- Friendly, innovative and a multinational working environment
- Opportunities to develop language and personal competences
- Attractive benefits (including sports, medical and leisure, additional insurance)
- Access to career paths within company structure via internal promotion system