IT Manager

We are Amazon; we pioneer.
Since opening in 1995, we’ve been pushing the boundaries of possible further and further.
We’re also working to become Earth’s most customer-centric company, where anyone can find, discover and buy anything they desire. With your help, we can keep on working smart and continue delighting our customers.

We’re seeking a driven IT Manager to join our Fulfillment & Operations IT team: a talented bunch of computer, software and hardware experts, who keep our busy Fulfillment Centers running. These facilities are 24/7 production environments, where we manage and coordinate our huge, fast-moving inventory of products.

You will be managing this IT team: together, you will keep your Fulfillment Center running smoothly, by resolving complex hardware, software, server and infrastructure issues.

Your responsibilities:

As you keep an eye on your Fulfillment Center’s IT infrastructure, the extent of your duties will include but not be limited to:

• Ensuring that IT maintenance work and troubleshooting is carried out to a high standard and complies with all Amazon polices and guidelines, specifically IT and Health & Safety,
• Overseeing the coordination of trouble tickets and change management to strict Service Level Agreements (SLAs),
• You’re confident in your IT project management skills: you can coordinate and oversee your team’s projects as they support technical task execution,
• You’ll also ensure everyone in your team takes real IT Ownership, ensuring effective reporting while working towards efficient, internal customer satisfaction,
• You’ll own the development and management of the IT budget, through its lifecycle,
• Ensuring that the IT team is as focused on Amazon’s internal customers as you are, while delivering an outstanding level of service in the process,
• You’ll encourage, support and facilitate IT skill development of Fulfillment Center staff,
• You’ll manage people, hours and shifts: this will include staff and team scheduling,
• Overseeing continuous improvement of all IT team processes and initiatives: you’ll get behind our Fulfillment department continually driving operational excellence,
• Coordination of inventory and procurement management, as it relates to the needs and realities of your IT teams and their equipment,
• Confident representation of the site and IT Team in local, regional and global meetings.

• A technical Bachelor’s degree in a relevant discipline is necessary,
• Previous, relevant management experience in an operations or logistics environment as an IT or ICT Manager, or alternatively as an IT Service Delivery Manager,
• Previous experience in Linux/Unix support and/or Microsoft Windows support,
• You possess networking knowledge and expertise, specifically LAN / WAN and wireless,
• You’re confident with IT infrastructure, including comfort with data cabling and other fundamental aspects of computer facilities infrastructure,
• Previous experience of developing, lobbying for, owning and managing IT budgets; including staff, hardware and software,
• You’re able to hit the ground running as a team leader; you possess in-depth, superior technical aptitude, alongside excellent written and oral communications skills in English,
• You can also offer effective project management skills, alongside the ability to deal effectively with all levels of company seniority, in a variety of situations,
• Strong analytical skills, along with proven a problem-solving ability, are both a necessity,
• Previous support team management experience, in the context of a fast-paced production environment, in which frequent and significant customer interaction is required,
• You’ll need to be excited about working in a fast-paced, rapidly-growing European (and global) environment; occasional travel will be required.