IT Helpdesk Support with Czech/Dutch/Danish
Kraków
IT Helpdesk Support with Czech/Dutch/Danish
Kraków
Nr Ref.: 1082286
Kraków
Nr Ref.: 1082286
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
If you love interacting with a diverse range of people and you are eager to go ahead and help them in sorting out their problems, then you can definitely take up this career with us!
IT Helpdesk Support with Czech/Dutch/Danish
Your role will be to troubleshoot queries in computer hardware and/or software applications, dealing with access issues and password resets, as well as escalating any more technical problems to relevant departments. You will be the first point of contact for end users over the telephone and will be expected to hit key performance indicators. You will have to record the problem description, including specific error messages and/or symptoms, any troubleshooting steps taken, and the result, and the solution to assist in/create knowledge base logs.
You will be able to demonstrate the ability to navigate through an existing knowledge base to resolve a technical issue and add to said knowledge base. High school/college/university diploma from a technical area or equivalent experience is nice to have but not a must. 0-2 years’ experience in a similar position will be an asset.
We are looking for Candidates with English, Polish and one of following: Dutch/Czech/Danish.
Technical skills that are nice to have: Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory, etc. Willingness to participate in shift work system and to travel is required.
The company offers full time job with competitive salary and benefits package. Intensive training and ITIL based career path is also provided.
f you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.
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