We are a global IT service provider. With over 4,000 permanent colleagues in more than 40 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
For our Global Service Desk Team we are seeking the following:
Hungarian speaking Service Desk Agent
Katowice
Your Task
- Providing remote L1 Global Support to end-users
- Analyzing problems related to software and hardware, providing the correct resolution
- Troubleshooting and relating resolution procedures to non-technical end-users
- Opening, closing, and monitoring of the incidents in the ticketing system through the complete incident lifecycle
- Monitoring the correct timelines (SLA)
- Contacting the end-user via phone, e-mail & chat
- Providing input toward knowledge base maintenance
Our Requirements
- Very good English skills and excellent Hungarian
- Strong organizational skills with ability to prioritize effectively
- Readiness to work on 8 hour shifts, between 6 am - 7 pm
- Excellent communication skills with the ability to interact professionally with a diverse group of clients
- Would be an asset:
- Help/Service Desk background
- Previous experience with Level 1 Service Desk or in working with SLA driven environment
- Fluency in any of the following languages: German, Spanish, French, Portuguese
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Active Contribution: room to implement your own ideas quickly
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids' Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea, co-funded lunches delivered to the office