Barona is today the largest human resource service provider in Finland as well as one of the biggest employers. In addition to Finland, Barona operates also in Poland, Sweden, Russia, Norway and Estonia. We work in close cooperation with global leading ICT service providers and Business Process Outsourcers.
Our Client brings years of IT outsourcing expertise to clients around the globe. They support mid-size and large corporations through offshore, onshore and nearshore IT managed services, systems integration, consulting and strategic staffing. Service offerings include: IT infrastructure outsourcing, application development/systems integration, ERP/SAP consulting, asset management, and strategic IT staffing solutions.
Role we are hiring in city Kraków is: Helpdesk Technician with Czech & Polish.
Your tasks:
- provide technical support and troubleshooting services to end users who need assistance with computer hardware and/or software applications, mobile devices, network, etc.
- log all service requests into the company service call tracking system
- record the problem description, including specific error messages, any troubleshooting steps taken, the result, and the solution to assist in knowledge base logs
- follow-up on closed service requests to insure customer satisfaction
- assist in training initiatives to new and current employees
you are a problem solver with a can do attitude, you enjoy working within a team and you possess very good communication skills. New technologies are an area in which you would like to gain knowledge. Other characteristics are:
- very good written and spoken English (min. B2 level - work proficiency) plus fluent Czech & Polish
- high school/college/university diploma from a technical area or equivalent experience is preferred
- technical skills – Windows OS, Microsoft Office Suite, Internet browsers, communication protocols, computer hardware, Active Directory – a big asset
- willingness to participate in shift work system – 24/7
- attention to detail
- ability to cope with stress and workload
- Friendly working atmosphere within cooperative and enthusiastic team
- Full time job, stability of employment
- Competitive salary package
- Intensive training
- Private medical healthcare
- ITIL based career paths