Ogłoszenie numer: 25233, z dnia 2007-02-08
Explorica, Inc.
Explorica is a rapidly growing Boston (USA) based company in the educational travel space with a fundamental belief that carefully selected and applied technology can simultaneously increase the value we provide to our customers, our suppliers, our staff and our shareholders.
Are you looking for a young fast-growing company? Do you want to use your technology and language skills to make a difference in a fast-paced environment? Do you value exposure to staff at all levels, intern to president, and all locations, Rome to San Diego? Explorica is a rapidly growing Boston based company in the educational travel space with a fundamental belief that carefully selected and applied technology can simultaneously increase the value we provide to our customers, our suppliers, our staff and our shareholders.
We are seeking highly motivated, customer-focused team players with excellent communications and interpersonal skills, to work in our recently opened office in Warsaw as:
Help Desk Consultant (US Company)
Miejsce pracy: Warszawa
Nr Ref.: PA/11/EX/HDSK
Opis stanowiska
You will provide telephone and occasional in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, connectivity to terminal servers and printers, and VoIP telephony. The help desk analyst serves as the initial point of contact for troubleshooting hardware/software PC and printer problems. The majority of the support will be provided over the telephone. Technicians have the ability to take remote control of users systems to assist in the resolution of problems. Job hours for the help desk technician positions are typically Monday through Friday, eight hours per day. Advanced Helpdesk Support is based in Boston, and is available from 2pm CET (8am EST). Occasionally our Advanced Help Desk team will need second-shift assistance from Warsaw, usually for software or hardware upgrades which cannot occur during first-shift. Actual working hours will be determined by the Help Desk Manager based on our current staffing requirements.Wymagania
The successful candidate will combine excellent telephone and verbal skills, a desire to provide outstanding customer service, the ability to remain calm and courteous with difficult callers, and technical skills. We are looking for candidates with the following skills: - Specialized experience including knowledge of Windows XP, Microsoft Terminal Server environment, Microsoft Office, and at least one Helpdesk Case Tracking (Ticketing) System. - In bound Help Desk telephone experience is critical. Demonstrated ability to communicate orally and in writing and a positive customer service attitude. Experience handling difficult or demanding customers is a plus. - Demonstrated ability to communicate orally and in writing and a positive customer service attitude. - Must be able to speak, read, and write English fluently. - Must be able to drive or commute to Warsaw. Reliable and on-time performance is critical. Education: - A Bachelor's degree in Computer Science, Information Systems, Engineering, Business, or other related scientific or technical discipline. or - With an Associate's Degree, one year general experience of which at least six months must be specialized experience is required. or - With two years general experience of which at least one year must be specialized experience, a degree is not required.Prosimy o dopisanie klauzuli: Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych w procesie rekrutacji.