Head of Operations (HR Service) with German

• Min. 2 years of excellent practical knowledge in the role of SSC Managing Director or 2-5 years of experience in service delivery management obtained in the SSC/BPO on the senior management level
• Very good command of German •
• Very good command of English •
• Excellent leadership and customer relationship management skills •
• University diploma or equivalent •
• Excellent command of all Windows applications •
• Highly independent and systematic approach to work •
• Analytical and conceptual mind-set •
• Exceptional numeric skills •
• Very goal oriented •
• Flexibility and adaptability/ willing to work overtime when required •
• Excellent leadership skills

Business Strategy, Policy & Tools

• Ensures the smooth implementation of the provided strategy for Global HR Service Delivery in the center Cracow, regarding the organisational development / delivery model assuring compliance and quality with lower costs and higher productivity •
• Is responsible for smooth & consistent service delivery for HR services of respective group companies/ countries out of the delivery center Cracow
• Manages operational performance - cost-efficiency/ unit costs, high quality & compliance, business partner satisfaction (= key performance indicators)
• Is responsible for service level realization for HR services acc. quality and cost agreed with group companies or respective corporate functions
• Develops organizational structure in the center to develop from a customer-oriented structure (lift-and-drop-approach) to a process oriented division of work (along with process harmonization) •
• Cooperates with migration team/ coordinator and other functions to assure migration readiness of staffing and infrastructure on center side for HR processes / services to be provided out of the center
• Escalation instance for process managers, migrations and process improvement projects

Organization and Processes

• Ensures of efficient development of internal processes and organization within HR Services provided from Cracow. Steering and Controlling of the key performance indicators

Reporting

• Prepares periodically reports and analysis documentation for the AAC-Head

Leadership

• Leadership, Motivation and Development of the subordinate staff in the context of corporate management principles. Ensuring efficient organisational structure and process organisation in the area of delegation