Head of Contract Logistics Management Operations

• Responsible for the execution, retention, and development of the existing CL contracts.
• Manage the customer relationship: meeting the customer requirements with the highest possible performance level; build and maintain an outstanding customer relationship; detect the potential growth opportunities with the existing clients.
• Ensure the operations efficiency and sustainability, including the achievement of the Key Performance Indicators and Key Operational Indicators of each site.
• Partner with the BPE team to reach the Continuous Improvement and Standards objectives.
• Partner with the Innovation and Green departments to propose and follow up a structured plan at each site.
• Ensures compliance with any given Quality standard not limited to ISO 9001/ 14001 and OHSAS 18001 in all CEVA offices and locations by maintaining Integrated Management System.
• Review the sites operational action plans during sites visits and periodic follow up meetings.
• Responsible for the financial achievements including the control of the operational costs in order to reach the expected financial profitability.
• Set up and communicate the monthly financial reporting on time with the expected format set the corresponding action plans to mitigate the deviations and improve the results
• Review and approve the financial forecast / outlook based on the current financial results and operational performance; the available business information / trend; the management instructions.
• Build up and follow up the turnaround plans for the non-performing sites.
• Manage and animate a team of up to 10 Country CL Heads and Areas CL Heads in several countries of Eastern Europe.
• Develop the team seniority, reviewing periodically workers profiles and proposing a development plan.
• Propose the adequate team set up evolution when needed and maintain a backup plan for each team member.
• Be the counterpart of the Business Development team for the offers’ validation in terms of operational and financial feasibility.

• At least Master’s Degree in Logistics (ideally Project Management Degree or Prince 2 Practitioner certificate, or other).
• 10 years of experience in Operations/Customer Management/ Team Management/Managerial role.
• Used to International and Senior/Executive Management exposure.
• Experience with managing key customers.
• Managed a book of business of at least USD 150m of revenue.
• Experience in managing CL function of mix business lines on multi-country level, responsible for strategy and execution would be a plus.
• Preferably experienced with building CL structures and setting the targets for developing organization.
• Strategic thinking, planning and execution
• Experience in change management
• Strong negotiation and analytical skills
• Fluency in English (additionally any EEU language is a plus)
• Ability to lead and motivate cross functional teams
• Pro-active and forward-thinking approach
• Proficient in building and maintaining business and customer relationships
• Self-Motivated team player with strong interpersonal skills and ability to delegate

With a genuine culture of reward and recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package that includes competitive annual leave entitlement with a fantastic holiday buy scheme, pension, and life assurance along with access to an employee benefits platform that offers discounts on gym memberships and money off vouchers for a diverse range of retail, travel and hospitality brands. There’s no doubt that you will be compensated for your hard work and commitment so if you’d like to work for one of the top Logistics providers in the world then please do get in touch to find your next role.