We are looking for a person who will be responsible for PwC internal business applications support. The applications are the internal systems used in all PwC offices around the world - in Eastern, Central and Western clusters. The person will be responsible for providing level 2 support for areas related to applications support, new applications boarding, processes usage in issue resolution.

• CRM, ERP, HC applications support as well as Network and Infrastructure support – no previous application knowledge is required
• processing tickets according to IT standards ITIL(R)
• creation of  project documentation
• maintaining internal knowledge database
• new applications on-boarding and support transition

Work hours:

• Full-time 24/7 in 8 hours shifts Monday – Sunday (average 5 days a week)
• Work from home (the exception are the first 2-3 months, when internal training will be performed in the PwC office in Warsaw

 
The ideal candidate for this position should be University graduate, or have 1-2 year experience dealing with application and possess the following skills and experience:

• ability to quickly learn new systems/applications
• excellent communication skills
• ability to diagnose problems according to provided guidelines and to initiate prompt response 
• very good English, both spoken and written (minimum FCE level)
• time management
• self-discipline and independence
• good team-player
• Customer service and solution delivery orientation
• experience in Service Desk support will be an advantage
• knowledge on ITIL(R) methodology will be an advantage
• Google Services Support experience will be an advantage

• flexible work that can be adjusted to studies or a research and other outside work activities
• opportunity to learn IT standards, get  IT certifications
• ability to work remotely from home without the necessity to relocate
• interesting and dynamic work in a leading consulting company
• defined career path
• stable working environment
• attractive package (medical cover, benfit program)