Hemmersbach specialises in providing cross-border infrastructural services for the information technology (IT) industry. With more than 2,300 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our newly created Service Desk Team we are seeking the following:
Global Service Desk Agent with Spanish & English
Location: Polska, Wrocław
Your main responsibilities:
- Providing remote L1 Global Support to end users,
- Analyzing problem and putting correct resolution in place,
- Troubleshooting and relating,
- Resolution procedures to non-technical end- users, opening, closing and monitoring of the incidents in the system during the complete,
- Incident lifecycle,
- Monitoring the correct timelines (SLA),
- Contact with the end user via phone, e-mail & chat,
- Providing input toward,
- Knowledge base maintenance.
Our requirements:
- Fluent Spanish (C1), preferably proven with certification;
- Very good English (B2);
- Previous experience with Level 1 or Level 2 Service Desk, including: troubleshooting, diagnosis, resolution, software deployment;
- Readiness to work on shifts (8 hour shift, 24/7);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.
We can offer you:
- Possibility to contribute to the newly created international Global Service Desk team;
- Attractive salary;
- Multisport and private medical care package;
- Group insurance;
- Stable work in flexible and open company;
- Necessary trainings to prepare you for the position;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young, multicultural team;
- Free parking spaces.