Hemmersbach is specialised in cross-border infrastructural services for the information technology (IT) industry. We have more than 2000 employees in 34 subsidiaries and the network of Hemmersbach Authorised Partners (HAP).
With their help, in over 190 countries worldwide, we offer our services within the following five segments: Repair, End User support, Expert Provision, Release & Deployment, Data Center Maintenance.
For Hemmersbach Poland located in Bielany Wrocławskie and for our expanding, international Global Service Desk Team we are seeking the following:
Global Service Desk Agent with German
Location: Polska, Bielany Wrocławskie, Wrocław
Your main responsibilities:
- Provide remote L1 Global support to end-users working on 24/7 shifts;
- Analyzing problem & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end- users;
- Opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;
- Monitoring the correct timelines (SLA);
- Contact with the end-user via phone, e-mail & chat;
- Providing input toward knowledge base maintenance.
Our requirements:
- Fluent German (C1), preferably proven with certification;
- Very good English (B2);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;
- Readiness to work on shifts (8 hour shift, 24/7);
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
We can offer you:
- All necessary trainings to prepare you for the position;
- Stable work in international, flexible and opened company;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young team;
- Multisport and medical care package.