Hemmersbach specialises in providing cross-border infrastructural services for the information technology (IT) industry. With more than 2,000 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our newly created Service Desk Team we are seeking the following:
Global Service Desk Agent with German/ Spanish/ Italian & English
Location: Polska, Wrocław
⚫ Would you like to practice your languages every day at work?
⚫ Do you have experience in 1st line support or you would like to gain it?
⚫ Would you like to participate in shaping our new team spirit and work in intercultural environment?
If your answers are YES, apply to Hemmersbach!
Your main responsibilities:
- Provide remote 1st line support to end-users working on 24/7 shifts;
- Analyzing problems related to software & putting correct resolution in place;
- Troubleshooting and relating resolution procedures to non-technical end- users;
- Opening, closing & monitoring of the incidents in the ticketing system;
- Contact with the end-user via phone, e-mail & chat;
- Update knowledge articles.
Our requirements:
- Fluent German, Spanish or Italian (C1), preferably proven with certification;
- Very good English (B2);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients;
- Readiness to work on shifts (8 hour shift, 24/7);
- Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset.
We can offer you:
- Possibility to contribute to the newly created international Global Service Desk team;
- Attractive salary;
- Multisport and private medical care package;
- Group insurance;
- Stable work in flexible and open company;
- Necessary trainings to prepare you for the position;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young, multicultural team;
- Free parking spaces.