BE PART OF US
Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Global Operations Support Coordinator
Wrocław
YOUR SKILLS
- Fluent English and Polish skills (in speaking & writing)
- Experience in monitoring the correct timelines (SLA) and ticket flow
- Strong analytical, problem-solving and people management skills
- Strong organizational skills with ability to prioritize effectively
- Knowledge connected to laptops and PC servers
YOUR TASKS
- Assume responsibility of escalated issues and manage to reach a successful conclusion
- Act as the communication link between team members and Management, breaking down the company’s mission
- Engage teams informing them of lead measures and Key Performance Indicators (KPIs) and the importance of achievement
- Proactively manage areas of responsibility, delivery of services to internal and external customers with all agreements andstandards of service
- Organise and delegate the employees’ workload as well as monitoring, supervising and guiding
- Continuous contribution to fulfilling the department goals and improvement of processes and procedures
YOUR SKILLS
- Fluent English and Polish skills (in speaking & writing)
- Experience in monitoring the correct timelines (SLA) and ticket flow
- Strong analytical, problem-solving and people management skills
- Strong organizational skills with ability to prioritize effectively
- Knowledge connected to laptops and PC servers
YOUR TASKS
- Assume responsibility of escalated issues and manage to reach a successful conclusion
- Act as the communication link between team members and Management, breaking down the company’s mission
- Engage teams informing them of lead measures and Key Performance Indicators (KPIs) and the importance of achievement
- Proactively manage areas of responsibility, delivery of services to internal and external customers with all agreements andstandards of service
- Organise and delegate the employees’ workload as well as monitoring, supervising and guiding
- Continuous contribution to fulfilling the department goals and improvement of processes and procedures
BENEFITY
- Buddy program
- Company events
- Food allowance
- Health insurance
- Internal career development
- Life insurance
- Sport allowances
YOUR BENEFITS
- Buddy program
- Company events
- Food allowance
- Health insurance
- Internal career development
- Life insurance
- Sport allowances