Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.
Global Operations Support Agent
Wroclaw - ul. Wyścigowa
Your Tasks
- Opening, monitoring, and updating incidents in our ticketing system
- Data validation, analysis, and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with our engineers and manager
Our Requirements
- Good English skills (in speaking & writing)
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Proactivity and flexibility to take over new tasks
- Readiness to work day and night shifts Monday-Friday
Would be an asset:
- Basic IT knowledge
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Company bus from the centre of Wroclaw
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
Your Tasks
- Opening, monitoring, and updating incidents in our ticketing system
- Data validation, analysis, and reporting
- Monitoring the correct timelines (SLA) and ticket flow
- Collaboration with our engineers and manager
Our Requirements
- Good English skills (in speaking & writing)
- MS Office knowledge (especially Excel and Outlook)
- Very good analytical skills
- Proactivity and flexibility to take over new tasks
- Readiness to work day and night shifts Monday-Friday
Would be an asset:
- Basic IT knowledge
Your Benefits
- A secure job position in an exponentially growing international IT company
- Room to implement your own ideas, challenges within your own responsibility
- Possibility to grow within a multicultural work environment with a flat structure and direct, informal communication
- A job with purpose - possibility to contribute to our CSR projects: Hemmersbach Rhino Force, Hemmersbach Kids’ Family
- Welcome package, full introduction into the company, Buddy program to help you get started
- Language courses, discounts in partner universities, a wide range of trainings on our internal e-learning platform, for our employees’ kids access to educational modules
- Company bus from the centre of Wroclaw
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner, and family members
YOUR BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic
BENEFITS
- Health care package (Luxmed) for 1 PLN
- Life insurance
- Co-funded Multisport card
- Co-funded & office delivered lunches
- Onboarding program
- Job with a purpose
- Development opportunities
- Remote work during the pandemic