About the job
To to increase the support to our farmer owners (members) dedicated team in Gdansk has been created two years ago. The main responsibilities of an Agent are to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.
Specifically, you will:
- Proactively handle farmers’ inquiries on a daily basis providing quality, accurate and timely support
- Maintain master data
- Monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- Verify documentation based on established guidelines and standards
- Support administration of quality assurance programs connected with sustainable farming
- Establish a strong relationship and trust with our farmers
- Build our knowledge library and create how to guides
- Handle ad hoc tasks on a daily basis
- At least a bachelor's degree
- Fluency in Danish or Swedish or German (both written and spoken)
- Advanced level of English (speaking and writing)
- Excellent problem-solving abilities, demonstrating a proactive and solutions-oriented mindset
- Strong communication skills, with the ability to effectively engage with a diverse range of individuals
- Exceptional customer service skills, with a genuine passion for building and maintaining relationships
- Attention to detail, self-motivation, and great organizational skills
- Ability to identify process improvements
- Experience in dealing with documentation verification
- Experience with CRM system
- Experience in the customer service field would be a huge advantage
- Experience in projects based on lean management will be a plus
- Flexible working time (start your day of work between 7-9) and home office work possibility
- Language bonus
- Trainings with experts & professional induction in a new position
- Development programs (function additions, coordinator programme)
- Financial support for your education
- Medical care & life insurance
- Additional benefits like gym card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Home kit – monitor, laptop, keyboard, mouse, headsets, webcam
- Relocation allowance
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sport challenges and activities, Arla active teams / sport groups)
- Additional holiday depending on length of employment (up to 4 days)
- Modern office space with beautiful view and high standard furniture (i.e. adjustable desks)
- Chill-out rooms with X-box, pool table, board games, football table and swing
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment. We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.