About us
Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Job description
This strategic HR Leadership role is accountable for three global service lines within the Infra Strategic Business Unit: User Services, Service Management and Backbone. Today this represents 3300 people and an estimated 4,200 by year-end.
Geographies covered include: India, Poland, Romania, UK, US, Canada, Spain, France, Germany, NL, Finland and a number of smaller geographies. In each of the geographies, the HRBP can rely on local HR support. Their role will be to ensure global consistency across geographies.
Position purpose
Reporting to the Global HR Business Partner for the Operations Business unit within Infrastructure Services, the primary role of the Service Line HR Business Partner is to provide the face of HR to a small portfolio of Service Lines and supports the business agenda from a people dimension - developing the people strategy to assist in delivering business and organisational objectives.
The Global HRBP will provide strategic HR guidance to the business in decisions that impact people, gather HR requirements and feedback on proposals, and will ensure the people agenda is delivered by the management team. They will liaise with and leverage the skills and knowledge of the specialist SBU, country and shared services HR teams in order to deliver solutions and ensure high-quality, effective operational HR support to the business areas.
The role is strategically focused; building influential relationships with the management team, contributing to all aspects of the business, interpreting their needs with people programmes and projects that ensure the business elicit maximum employee engagement and effectiveness.
An ability to lead and participate in business change is necessary such that the HR function aids business growth and evolution whilst mitigating risk of external and internal claims, and exposure to unfair and inconsistent application of process and policy.
Main accountabilities
- As a member of the service line management team, act as a trusted advisor and confidante to the leader, with ownership and management of all people programmes for that global function
- Alignment of HR strategy with Global/Infra HR priorities
- Support the transformation agenda of the service lines, and Infra overall
- Engagement with and input to the sales and bid processes – running the people streams where appropriate and participating in customer presentations
- Ensure appropriate pyramid and ARC for the service lines
- Drive the Talent Management programme across the business areas in line with the global timeline and strategic talent review process. Ensure talent management is embedded into the business management processes
- Build the leadership pipeline. Focus on succession planning and develop strategies to bridge gaps which could involve strategic recruitment, leadership education, development initiatives, cross-country moves for example
- Development of specific training curricula for the business area within Global L&D curriculum and identification of career paths and associated competency models
- Enable and facilitate the rightshore plans of the business area
- Senior team management including senior recruitment processes and standards, pay, performance management and deployment
- Employee survey analysis and action planning. Use employee survey data to develop the HR agenda for the business areas and increase employee engagement index
- Manage annual pay and performance cycle across the business areas
- Provide HR management information for the business areas
- Be an active and contributing member of the Global Infra HR Team
Candidate’s profile
- Proven delivery track record in a global delivery environment
- Commercial awareness
- Ability to manage the matrix and work with some degree of ambiguity
- Whilst an HR-specialist background is not a pre-requisite, a demonstrably strong people management capability
- Strong networker, influencer and team player
- Confident self-starter
- Strategic thinker
- Adaptable to rapid change
- Very flexible and fully mobile
- Fluent in English
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
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