We are a global IT service provider. With over 4,000 permanent colleagues in more than 50 subsidiaries worldwide, we enable Device as a Service for the IT industry in 190+ countries. DaaS combines hardware, software, lifecycle services and financing into a single contract with a fee per device.
German speaking Technical Support Agent
Bielany Wrocławskie, Wrocław
Your Tasks
- Filtering and qualifying IT service repair orders related to printers
- Analyzing and solving problems related to printer hardware
- Providing remote L 1,5 Global Support to our end customers (phone)
- Ordering parts of printers via internal system
- Monitoring the correct timelines (SLA) and ticket flow
- On-going analysis and validation of data included in orders
Our Requirements
- Good German and English language (speaking and writing)
- Readiness to work on a daily basis as well as quickly re-prioritize tasks
- Effective communication skills and ability to work in a team
- Openness to learn new things – technical vocabulary and issues from printing area
- Very good organizational skills
Would be an asset:
- Printer technical knowledge
- Previous experience in a helpdesk capacity
- Knowledge about remote troubleshooting
Your Benefits
- Reliability: a secure job position in an exponentially growing international company
- Variety: exciting projects and challenges within your own responsibility
- Team Spirit: strong team spirit and a great working atmosphere in a friendly team
- Openness: Direct and informal communication even at management level
- Active Contribution: room to implement your own ideas quickly
- A socially responsible employer: not only continuously commercially successful but also who provides a sense of purpose: Hemmersbach Rhino Force is our environmental protection organization and Hemmersbach Kids' Family - project we help children across the globe who live in poor conditions
- Career Opportunities: Great possibilities for professional, personal and language training
- Initial Help: buddy programme to help you get started, a welcome pack included
- A package of co-funded benefits: lunches and multisport card, private health care as well as life insurance for you, your partner and family members
- Other conveniences like: free coffee, tea and company bus from the centre of Wroclaw