Finance Service Delivery Manager

Requirements:

• University degree in Finance/Accounting/Business Administration
• Significant experience in a financial shared service center supporting multiple countries/ business units on similar position with client interfacing
• Highly developed management and leadership skill
• Excellent communication and interpersonal skills
• Strong customer focus
• Ability to identify and resolve problems
• Ability to drive projects and improvement initiatives in Finance or HR area
• Knowledge of Six Sigma, Lean or similar is strongly required
• Positive and problem solving attitude
• Fluent English

Responsibilities:

• Responsible to establish all quality and operational excellence metrics and methodology in F&A and HR field for EMEA SSC (if required as well ISO standards)
• Owns performance reporting (prepare reports for the management)
• Monitor the quality and performance levels towards the targets and take proper actions
• Support Business Area Finance SSC Managers and HR Delivery Lead on a day-to-day basis to meet the decided objectives, targets and metrics for the unit
• Maintain Service Level Agreement
• Ensure delivery according to customer and process requirements (SLA)
• Establish and maintain professional and successful long-term relations with key stakeholders in all Business Areas stakeholders/Clients
• Maintain high Business satisfaction rating
• Support and tight cooperation with EMEA Transition Project Manager during migration and transition processes
• Drive implementation of system and process changes, playing a key role in continuous improvement projects, lead lean initiative as well as acting as expert in solving complex delivery issues
• Drive benchmark of SSC processes and systems towards market solutions and share the knowledge and best practices within SSC
• Take care about proper scope of SSC (drive SSC scope fine-tuning actions if necessary)
• Take part in building new Shared Service Center
• Member of EMEA Shared Service Management Team

We offer:

• Possibility to take part in building new Shared Service Center
• Interesting and stable job in multinational company
• Friendly work environment
• Open and friendly organizational culture
• Participation in interesting projects
• Attractive salary plus benefit package