ERP Key User (m/f)
Miejsce pracy: Wrocław
Nr ref.: JO-1304-263546xxxxx_105
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals. For an international organization, 2nd largest European ERP Supplier, for its SSC Centre because of new project being launched we are currently looking for candidates for the position of:
ERP Key User (m/f)
Main responsibilities:
- Investigate, document and resolve the application problems passed to the Customer Services Support team via System.
- Provide a professional, efficient and effective support service to Customers.
- Process all service requests accordingly to SLA.
- Deliver application support and services to our customer base remotely.
- Identify opportunities for service improvement.
Requirements:
- Great customer service skills.
- strong verbal communication skills.
- strong analytical and problem solving abilities.
- Fluent English knowledge.
- Previous experience of working with ERP/Finance/Procurement systems will be an asset.
- Previous experience of working in a Customer Service environment.
Company offers:
- Attractive compensation package.
- Private medical care.
- Attractive salary.