- Leading, managing and motivating a team of Quality Analysts
- Delivering insights to continuously improve and deliver outstanding customer experience across the program
- Acting as a primary point of contact between Quality Analysts and our Business Partner
- Assuring the standards of consultative sales by monitoring quality results and progress
- Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
- Implementing and driving quality process and structure
- Responsible for the delivery of quality metrics on monthly and quarterly basis
- Preferred 3+ years’ experience in quality manager role or similar position
- Fluency and excellent communication skills in English
- Analytical mindset and numbers affinity
- Strong communication and leadership skills
- Affinity with online media and social networks
- Proactivity and ability to think “outside the box”
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Goal-oriented work approach and flexibility to adapt to a fast-paced business environment
- Fixed remuneration
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in our international company
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare and sports card
Poznaj
TELUS Digital
Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.