- Leading, managing and motivating a team of Quality Analysts
- Delivering insights to continuously improve and deliver outstanding customer experience across the program
- Acting as a primary point of contact between Quality Analysts and our Business Partner
- Assuring the standards of consultative sales by monitoring quality results and progress
- Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
- Implementing and driving quality process and structure
- Responsible for the delivery of quality metrics on monthly and quarterly basis
- Preferred 3+ years’ experience in quality manager role or similar position
- Fluency and excellent communication skills in English
- Analytical mindset and numbers affinity
- Strong communication and leadership skills
- Affinity with online media and social networks
- Proactivity and ability to think “outside the box”
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Goal-oriented work approach and flexibility to adapt to a fast-paced business environment
- Fixed remuneration
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in our international company
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare and sports card
Poznaj
Competence Call Center member of TELUS International
About Us:
Excellent customer service is our passion - in 2020 Competence Call Center merged with and is now part of TELUS International. Since then, 70,000 team members have been providing the best customer service in more than 50 languages for international and well-known partners. We already employ about 500 people in our offices in Gdansk, Poland!
Who are we looking for?
Customer advisors, Digital Marketing Specialist, customer service people and many more!
Will knowing languages help me get hired?
Yes ! We are currently recruiting people who can speak one of the following languages: Czech, German, Hungarian, Romanian.
Check our offers by looking at the tabs: Call Center and Customer Service and Social Media.