If you are not afraid of a challenging and dynamic working environment and you are relations oriented, ambitious, you speak English well, and maybe you even know other languages – we invite you to join
CBRE Corporate Outsourcing is part of CBRE - the global leader in commercial real estate services, investment and outsourcing. In the prestigious 2016 IAOP Global Outsourcing ranking CBRE was identified as one best service providers, for many years being the undisputed number 1 for in the real estate industry. Simply join the Best!
Dynamics Support
Warsaw
Responsibilities:
- Monitor and maintain the Dynamics support queue
- Aim to align response times with team SLA"s delivering a consistently high quality of service
- Demonstrates a working knowledge of Dynamics and supporting technology
- Conducts research to fully understand assigned issues
- Diagnose and resolve Dynamics problems and provide information to educate the users on resolutions in a prompt, courteous, and professional manner
- Engage with appropriate internal and external resources to resolve technical issues and keep users updated on progress toward resolution
- Ensure that support issues they are assigned and resolutions are documented
- Regularly review support log to track performance, trends, anomalies, and opportunities for improvement
- Validate that issues require Dynamics support and request redirection of those that do not to the appropriate team
- Carry out additional duties as instructed and agreed by the Dynamics support manager
- In all activities, ensure timely completion of internal processes and mandatory training.
- Represent CBRE in a professional and positive manner at all times.
- Technical Support (3rd Line) Specific
- Debug issues with configuration and code specific to Dynamics AX
- Identify 3rd party supplier of affected code/ configuration and direct to them for resolution
- Manage resolution with 3rd parties
- Provide fixes for CBRE specific code and submit for Testing/ QA / deployment
Requirements:
- Higher Education in a computing discipline
- Used to working in a collaborative team
- Following defined processes
- Good Written and Verbal Communication
- Good presentation and demonstration skills
- Ability to work under pressure and meet objectives
- Problem Solving
- Working knowledge of Microsoft Dynamics AX functional capabilities centred around Finance and Project Management and accounting
- Working knowledge of technical architecture of Microsoft Dynamics AX
- Knowledge of ServiceNow or similar service desk solution
- Some understanding of ITIL processes and their application to support
- 1+ years experience in business systems
We offer:
- Opportunity to gain experience in a professional, multinational corporate environment
- Opportunity to grow with the team and experience lively, energetic and friendly work atmosphere
- Multilingual (12 languages used in everyday work) environment across EMEA
- Private medical care with a very attractive offer
- Competitive benefit package (life insurance, partly funded language lessons, sport & recreation allowance)
- Work place located in a quickly developing office district with an easy access to public transport
- New office place in a recently finished, modern building
