What will you do:
As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
The key responsibilities are:
- Engage with Clients through various channels (email(priority), chat, phone) to assist them with any inquiries related to their Digital Ads Accounts.
- Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
- Collaborate with relevant internal teams to find effective solutions promptly.
- Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
- Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
- Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
- Assist Clients in managing and updating their profile information on the digital advertising platforms.
- Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
- Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
- Fluency in German language (C1 level required) and proficiency in English (B2 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
- Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
- Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
- Detail-oriented and well-organized.
- Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
- Proven experience in customer support or related role will be a strong advantage.
- Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc. will be an asset.
- Experience in data analysis and reporting tools to assist with analytics-related queries is a plus.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
What will you do:
As a Customer Support Agent, you will be responsible for providing top-notch support to our Clients, ensuring their advertising campaigns run smoothly and effectively. You will handle a wide range of queries related to ads serving, performance, policy compliance, analytics reporting, billing issues.
The key responsibilities are:
- Engage with Clients through various channels (email(priority), chat, phone) to assist them with any inquiries related to their Digital Ads Accounts.
- Identify, analyze, and resolve technical issues and challenges that Clients may encounter while running their digital ad campaigns.
- Collaborate with relevant internal teams to find effective solutions promptly.
- Educate Clients on advertising policies and guidelines, ensuring their ads meet the required standards and comply with the platform's policies.
- Address any policy-related concerns and provide guidance to Clients on making the necessary adjustments to their ads.
- Provide guidance on interpreting data, identifying trends, and making data-driven decisions to optimize their advertising strategies.
- Assist Clients in managing and updating their profile information on the digital advertising platforms.
- Prioritize customer satisfaction and maintain a positive client experience throughout interactions.
- Stay up-to-date with industry trends, advertising platform updates, and best practices to enhance your knowledge and improve support capabilities.
- Fluency in German language (C1 level required) and proficiency in English (B2 level required) with excellent communication skills in both languages, with a friendly and professional demeanor.
- Bachelor's degree in a relevant field (preferred but not mandatory) or equivalent practical experience or previous experience in customer service.
- Strong problem-solving skills and the ability to think analytically when troubleshooting technical issues.
- Detail-oriented and well-organized.
- Passion for providing exceptional customer service and genuine desire to help Clients succeed in their advertising efforts.
- Proven experience in customer support or related role will be a strong advantage.
- Familiarity with various digital advertising platforms such as Google Ads, Facebook Ads, Bing Ads, etc. will be an asset.
- Experience in data analysis and reporting tools to assist with analytics-related queries is a plus.
- Hybrid mode of employment until further notice.
- Using foreign language and new technology solutions daily, cooperating with various global Clients.
- Constant support and clear development path from your first day at office – dedicated Buddy, who will help you in adjusting to the new workplace.
- Focus on your strengths and continuous feedback enable fast professional growth, as well as new skills building by various online and classroom trainings.
- Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
- A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
- Commitment to reducing our environmental impact in terms of carbon, water and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.
- Full work comfort – private medical care, life insurance, access to MyBenefit platform, bonuses for referring new employees.
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.