Ogłoszenie numer: 237208, from 2012-10-10
Webanywhere sp. z o.o.
Who are Webanywhere?
We are one of the UK's leading online learning companies and one of the fastest growing IT companies in Yorkshire. We are ambitious about entering new markets with new products in new territories, and with a background in education, we now have business, local government and not-for-profit clients throughout the UK and overseas.
We pride ourselves on being a friendly, family-run business, and aim to be the best company to work for in the local area. Our tagline - 'Stretch Beyond' - sums up how we work and what we offer our customers. We innovate, we exceed customer expectations and we have fun doing things differently.
Delivery Technician
Location: Katowice
Reference No.: DT3/PP/2012
Job description
The main duties are to assist the customer in the implementation/delivery of the products that they have purchased. You will be working with Webanywhere products including Content Management Systems, Virtual Learning Environments, Management Integration Systems and from time to time, Adobe Contribute.
Working within the delivery team, you will work closely with a sales account manager and have your own territory with customer accounts. You will be required to manage these accounts and prioritise your time effectively. You will provide a high level of efficiency, speed and good service to maximise customer satisfaction and promote future sales.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Have an in-depth understanding of the CRM and delivery process
- Responding to customers via CRM, email and telephone
- Scheduling training sessions
- Consulting and advising customers with their requirements
- Managing go-live process, setting sites live and domain names
- Communicate well across departments and with management
Requirements
ESSENTIAL SKILLS:
- Excellent written and spoken English skills as this is a customer facing role
- Excellent communication skills, both verbal and written
- Good problem solving abilities
- Team worker
- Works well in a fast paced environment
DESIRABLE SKILLS:
- Basic knowledge of HTML, CSS and DNS
- Experience of working with Content Management Systems and Virtual Learning Environments
- Experience of graphics and website building
- Experience of working in web design/development
- IT related degree or equivalent
We offer
- SALARY RANGE: 2.500 - 3.500 PLN gross, depending on the level of experience.