Customer Service with French

Requirements:

• Fluent in French
• Communicative in English
• Action and detail oriented
• Eager to work in a team environment
• Open and who learn quickly
• Happy to make their own decisions and take responsibility for their actions
• Able to multitask and process high volume of data accurately and efficiently
• Good at analytics
• Good at organizing skills

Responsibilities:

• Cooperate in different languages with European customers via phone and email on a daily basis. It’s important to us that team members cooperate and support each other, providing back-up as necessary
• Be responsible for servicing long-standing customers in Europe. You will answer their questions, manage their purchase orders and ensure their satisfaction with our service. Through this, you’ll have a strong influence on the relationship that we have with our customers which is crucial for our success as a company
• Cooperate with internal departments and you’ll become knowledgeable in logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes in order to successfully manage your customer accounts
• Have the opportunity to use your analytical skills

We offer:

• Our environment is multinational, dynamic, and many interesting challenges await you. We are proud of our upbeat, dedicated and professional employees
• Very effective on-boarding process that will help you settle in and feel comfortable with the job and your customers. We will teach you about papermaking, our business processes and how to manage orders in our internal system
• We will show you how we build and manage long lasting relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills
• We will provide you with development opportunities such as soft skills and technical training, our internal job shadowing program and foreign language classes. You’ll also have the chance to be involved in business projects or the implementation of process improvements