You will be responsible for informing our customers about planned software release, through direct contact with over the phone and electronic means and updating/maintaining data in our internal systems.
You will be accountable for maintaining up- to-date account information and ensuring data quality.
The main activities in the position of Customer Service involve:
- Researching and updating customer information
- Direct courtesy contact with salesforce customers, over the phone and emails/cases (outbound calls)
- Maintaining accurate data of completed customer calls
- Working on ad-hoc data quality projects
- Taking part in other projects or completing tasks assigned by the leadership team
- Minimum BA degree
- English and German Language (min. B2 Level)
- Ability to effectively multi-task in a fast paced, deadline driven environment
- Excellent oral and written communication skills
- Excellent interpersonal skills and demonstrated willingness to work with customers
- Proficient user of the MS Office package, Google sheets
- Attractive salary and stable job offer- employment contract
- Medical care with dentist for you and your family
- Cafeteria benefits & multisport card
- Recognition program
- Opportunities to grow: internal promotions in Poland & abroad!
- Opportunities to develop: co-financed training programs, free training platforms: UDEMY, Busuu
- Opportunity to make a difference: volunteering programs
- Great atmosphere, no dress code, fun team
Poznaj
Cognizant Technology Solutions Poland Sp. z o.o.
COGNIZANT TECHNOLOGY SOLUTIONS POLAND SP Z O O
Cognizant is a leading IT Services provider globally, transforming Clients' business, operating and technology models for the digital era. Headquartered in the US, Cognizant is ranked on the Fortune 500 and is consistently listed among the most admired companies in the world.At Cognizant, we celebrate diversity and inclusion across our workforce and with our partners, communities and fellow racing fans. That’s why, alongside the Aston Martin Cognizant Formula One team, we work in unison for a more inclusive future. All in, all welcome.