Customer Service Specialist

The Global Customer Service Center's mission is to deliver exceptional customer service to our North American customers. You will be the link between our customers and internal departments. You will act as an ambassador on your customers' behalf, and your relationship with will be critical to the company's commercial success.

• Our work environment is multinational, dynamic and many interesting challenges await you. We are proud of our upbeat, dedicated and professional employees.
• We have a very effective on-boarding process that will help you settle in and feel comfortable with your role and your customers. We will teach you about papermaking, our business processes, and how to use the SAP system.
• We will show you how we build and manage long lasting relationships with our customers, so that you can learn and develop your interpersonal and intercultural communication skills.
• We will provide you with opportunities for development such as soft skills and technical training, an internal job-shadowing program and language classes. You will also have the chance to be involved in business projects or process improvements.
• Free taxi home after finishing work on an afternoon shift (within the administrative borders of Krakow).
• We have great social package including yoga classes, holiday financial bonus, Christmas bonus, LuxMed (available for your spouse/children after trial period), cafeteria with Multisport card.

• Cooperate in English with North American customers via phone and email on a daily basis. It is important to us that team members cooperate and support each other, providing back up as necessary.
• Be responsible for our long-standing customers in North America. You will answer their questions, manage their purchase orders and ensure satisfaction with our service. The relationship we have with our customers is crucial and you will have an influence on what it is like.
• Cooperate with internal departments of International Paper and you will get to know logistics processes such as demand, production, and planning transportation. You will also learn about pricing, sales and marketing-related processes in order to manage your customer accounts more successfully.
• Have the opportunity to utilize your analytical skills.

• Action and detail oriented.
• Eager to work in a team environment.
• Open, quick learners.
• Confident in making their own decisions and take responsibility for their actions.
• Able to multitask and process high volumes of data accurately and efficiently.
• Good at analytics.
• Fluent in spoken and written English.
• Well organized.
• Able to work full-time in the afternoon and evening hours, from Monday through Friday (2PM – 11PM).

If you are still a student, we’re happy to offer you full-time employment in the afternoon and evening hours, from Monday through Friday. Our work starts at 2 pm, 3pm or 4pm to 11 pm, 12pm or 1am, so that customers can reach us during their business hours

No previous experience is required; university bachelor or master degree would be sufficient.