Customer Service Specialist with Spanish
Katowice
Customer Service Specialist with Spanish
Katowice
Nr Ref.: 1051831
Katowice
Nr Ref.: 1051831
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
For our Client, international company located in Katowice, we are currently looking for Customer Service Specialist with Spanish to work in a newly created Order to Cash team.
Working on this position you will be responsible for the process from order taking from customers, through goods delivery to cash collection. You will be responsible for the operational tasks of orders or claims processing in the system, accurately and efficiently to achieve the fixed service level target; deliver different order to cash processes KPI's; be in touch with local customer service organisations, warehousing and distribution; review and solve tickets in Customer Relationship Management system; ensure efficient customer service processes.
To be successful on this position you need to have good (min. B2) knowledge of English and Spanish, experience in O2C/ logistics/ customer service would be an asset. University degree is also required on this position (min. Bachelor). We are looking for Candidates with ability to work with various IT applications (knowledge of SAP would be an asset) and customer service mindset. Ideal Candidate should have good analytical skills, multitasking skills and ability to work effectively under pressure.
Our client offers an interesting work in a multicultural environment; a unique opportunity to participate in creating and developing a new structure; development opportunities and clear career paths; attractive salary and benefit package.
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