Customer Service Specialist with German
Miejsce pracy: Poznań
Nr ref.: JO-1705-353442-NR
Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.
Currently for our Client, recognized global company, we are looking for: Customer Service Specialist with German.
Responsibilities:
- Responding to customer inquiries,
- Guiding customers through the purchasing process,
- Making product or service recommendations,
- Resolving customer complaints,
- Cooperating with external agents, internal sales employees and employees from other departments,
- Building sustainable relationships based on open communication.
Requirements:
- Fluent German (min. C1),
- Good English (min. B1),
- Previous experience in customer service,
- Experience in SSC/BPO would be an advantage,
- Highly developed interpersonal and communication skills,
- Good knowledge of MS Office (including Excel),
- Experience in working with SAP system would be a great asset.
Our Client offers:
- Many development opportunities within company structures,
- Attractive salary level and benefit package (medical package, fitness card, lunch vouchers, life insurance),
- Inspiring and friendly working environment.