Capgemini Business Process Outsourcing is one of the first and the biggest outsourcing center in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. BPO employs over 3400 specialists in its offices located in Krakow and Katowice.
Customer Service Specialist English Speaker (Insurance Reporting)
Place of work: Kraków
Ref. no CSS/Eng/(IR)/KRK/Praca.pl
Job description
- Deliver a high quality, professional and proactive day to day service to client, within agreed SLA’s
- Provide responses to queries submitted by email or phone.
- Help users access and use diverse applications.
- Report bugs in the system to the technical support
Requirements
- Fluency in Business English (written & spoken) is mandatory
- University degree
- Minimum of 2 years working experience in service desk/help desk
- High level of analytical and problem solving skills
- Very good communication skills
- Self-organized, pro-active
- Resilient and flexible with regards to working hours and workload
- Ability to work effectively under time pressure and with deadlines
- Willingness to learn about new business topics
- Strong computer literacy in MS-Office (esp. Excel)
- Affinity for finance and risk management related topics
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
